Iliad best assistance
Also in this 2022-2023 Top Contact Centers have been listed, thanks to the analysis and ranking through scientific surveys by the German Institute of Quality (ITQF) in collaboration with Affari e Finanza de La Repubblica.Let's start immediately saying that the best mobile operator in Italy in terms of assistance was Iliad.
The evaluation method by the German Quality Institute was to analyze the degree of user satisfaction (as well as 700,000 customer reviews on 100 sectors of the Italian economy, based on a survey representative of the population) with respect to the various contact channels, both on the Contact Centers themselves via telephone and in terms of chat assistance on the various social channels, websites and via mail.
Furthermore, Iliad, for the second consecutive year, was judged by the interviewees to be the best mobile phone brand for value for money. Obviously, the survey was submitted to real users who benefited from the services and support of the Call Centers of the various companies.
The greats of telephony do not appear (TIM, Vodafone, WindTre) that we know very well. Could it mean that small managers have better management in terms of assistance than the big players in the sector? Finally, it is interesting to see how Sky was classified with Sky Wifi, the debut of the Comcast group in the telecommunications sector.
Assistance at school for children with lupus
Lupus and the medicines used to treat it can affect your child at school. Be your child’s advocate by helping people at school understand what your child needs to succeed. Learning about how lupus may cause problems for your child in school and how to work with the school to get the support that your child needs is an essential first step.
How can lupus cause problems at school?Having lupus can make a child’s everyday life challenging, including school. Symptoms like joint stiffness, pain, fatigue, or confusion can make simple tasks difficult — and sometimes impossible. Since these symptoms aren’t visible, the people at school may have trouble understanding how they make your child feel.
Symptoms of lupus that may affect your child in school include:
Your child may also have challenges avoiding lupus triggers at school. Triggers can make symptoms appear or get worse. Some common triggers of lupus symptoms include:
Students with lupus may also experience:
If your child experiences any learning problems at school that are caused by or related to their lupus, they may need extra assistance or adjustments at school. Changes to the physical learning environment and how your child is taught or expected to learn can help. Your child may be legally entitled to such changes if they are deemed to have a disability. Public elementary and secondary schools (and charter schools) are required to provide a free, appropriate public education (FAPE) to qualified students with disabilities.
Does my child with lupus have a disability?Two important laws govern disabilities in education, and each defines “disability” differently:
Section 504 of the Rehabilitation Act of 1973 (section 504) defines a qualified student as one who has a physical or mental impairment that substantially limits one or more major life activities. Major life activities include learning, concentrating, thinking, and communicating.
The Individuals with Disabilities Education Act (IDEA) uses a categorical approach. It defines a qualified student as one whose school performance is negatively impacted by a disability fits in one of the 13 possible disability categories. A school-based evaluation will help the educational team see if the student qualifies for special education services. Special education services for those who qualify may include academic support, speech therapy, occupational therapy, physical therapy, and counseling. The evaluation results will help determine what type of service(s) the student will need to function well at school.
Impairments that are episodic or in remission may be considered a disability under either law if they substantially affect the child’s ability to learn when the impairment is active. It’s important to understand that there is no impairment or medical diagnosis that automatically means a student is deemed to have a disability.
Experts strongly recommend that qualified elementary and secondary students with lupus have formal plans in place with their schools that describe the specific assistance or adjustments they’ll receive — even if their disease is mild or in remission. Having a formal plan in place, like a 504 plan or Individual Education Program (IEP), will ensure that the school is aware of your child’s medical diagnosis and challenges and is providing the assistance they need to be successful.
What is a 504 plan?A 504 plan describes how a child who has a disability can learn grade-level curriculum like other students with some minor adjustments or accomodation to how they learn material. These adjustments or accommodations that make it easier for a child with lupus to learn and succeed at school. These changes are appropriate for students who need help to access the learning environment but who don’t require special education services. There is no charge for services provided under a 504 plan.
What is an IEP?Children who require special education services need a different kind of plan called an Individualized Education Plan (IEP). An IEP lays out the program of special education services, supports, and services for a student with a disability under IDEA. It must contain annual goals that the child can reasonably accomplish, broken down into short-term objectives or benchmarks. These goals may relate to physical needs or address other educational needs. There is no charge for services provided under an IEP. Each state decides what IEPs look like, so there are many different IEP forms used across the United States.
What types of adjustments or assistance may help a child who has lupus at school?The specific assistance that a child who has lupus may receive depends on their individual needs.
Because lupus can cause a lot of different challenges at school, many types of assistance or adjustments may be needed, including changes to:
Some possible adaptations that may be appropriate for a child with lupus include:
Students with lupus may also need:
Each school district has its own process for developing a 504 plan or an IEP for a child with lupus. Here are the general steps:
You may need to decide whether to place your child in public school or private school based on the types of assistance available at the specific schools in your area. IEPs are offered to eligible students who attend elementary and secondary public schools (including charter schools). IEPs are not offered by private schools. Private schools may provide students who are eligible for specialized services with a different kind of plan called an Individual Services Plan.Understanding the difference between a 504 plan and an IEP can be difficult, as can navigating the special education laws in your state. A parent of a child with lupus may want to consult an attorney or an educational or disability advocate.
Other resources include:
U.S. Department of Education
Other organizations