TeamViewer Pilot 3: interoperability and HoloLens 2

TeamViewer Pilot 3: interoperability and HoloLens 2
That TeamViewer is focusing more and more on augmented reality is also evidenced by the acquisition of Ubimax announced in July. The group reiterates this today with the debut of Pilot 3.0. The update makes the tool compatible with the Frontline suite and allows users to use existing solutions.

TeamViewer Pilot 3.0 update

Interoperability translates into access to a series of tools that simplify the management of the workflow, starting from the remote sending of step-by-step instructions to those who are engaged in the field in assembly or maintenance tasks. Added to this is the interaction with what the IoT solution already offers. Below is the comment by Andreas Haizmann, Director of Product Management at TeamViewer.

In TeamViewer we guarantee maximum productivity with particular attention to the interoperability of all our AR solutions, perfectly integrating Pilot not only with the solutions partners, such as Microsoft Teams, but also with other TeamViewer solutions such as the TeamViewer Frontline suite or TeamViewer Tensor. Furthermore, we make sure to support as many devices as possible, such as wearable headsets, smart glasses, smartphones and mixed reality headsets, since the aspect of compatibility is a central factor in the TeamViewer philosophy.



In recent months, the Pilot technology has been made available free of charge to healthcare professionals in order to simplify remote support for those on the front line in the fight against COVID-19. With the update to version 3.0, the detailed reporting of the connection protocol (which improves the control and recording of activities) and real-time annotations for wearable viewers (without pausing the stream) also arrive. Then there is the support for HoloLens 2, a device for mixed reality launched at the end of 2019 by the Redmond group.

The device has been optimized by Microsoft also based on the feedback collected with the previous edition, going to improve key aspects such as the quality of the images superimposed on the user's field of view and their width. Compatibility is yet another piece of a close collaboration between the two realities that recently led TeamViewe to integrate into Teams.

Source: TeamViewer