Questions and answers on the IO app and Cashback
As I know, the amount of simultaneous connections to the application has brought IO to its knees and prevented many to immediately activate their membership in the Cashback or add payment methods, operations necessary to then accrue what has been christened the Christmas Extra Cashback between now and the end of the year. The official profile of the app on Twitter confirms the "thousands of questions from citizens" received and the impossibility of replying to all of them, directing to the portal to consult the most frequently asked questions and answers.On Twitter we don't always succeed to answer the thousands of citizens' questions individually. For this reason, the already populated FAQ page is constantly updated #IOapp #Cashback https://t.co/Q0dmVriuGT
- IO, the public services app (@IOitaliait) December 8, 2020
"Who can join?", "Do I have to have Italian citizenship to join?", "Are there income limits?", "I want to participate in Cashback, but I don't have a smartphone or tablet compatible with the 'app IO, how can I do? "," What data do I have to communicate to participate in the Cashback? "," Can I participate in the Cashback even with a card that is not mine? "," If I register for the Cashback, I automatically participate in the Lottery Receipts? ”,“ Can I change the IBAN with which I joined the Cashback? ”. These are just some of the questions examined by the official website with the aim of resolving doubts and legitimate uncertainties.
To understand what triggered the problems of the last few days, just take a look at the image below that represents the volume of authentication to the IO app with SPID and CIE.
Source: IO, FAQ