Cyberpunk 2077: Microsoft extends refunds without removing it from the Xbox Store

Cyberpunk 2077: Microsoft extends refunds without removing it from the Xbox Store
A few days ago, CD Projekt Red apologized for the performance of their latest title, Cyberpunk 2077, on the PS4 and Xbox One versions, not holding back on any refunds if users were not satisfied with their purchase. Gamers can thus get full compensation for the digital version of Cyberpunk 2077 on both the Playstation and Xbox console lines. As is well known, however, Sony has even taken the extreme decision to remove the game from the PlayStation Store, following the numerous controversies received.

Unlike Sony, Microsoft has adopted a different solution. Cyberpunk 2077, in fact, will not be removed from the Xbox Store and refunds will be extended to anyone who requests them, regardless of the time passed since the purchase and the amount of hours of play. The official Xbox support account also confirms this with a Twitter post, clearly writing that the normal refund policy would be extended to those who digitally purchased Cyberpunk 2077 from Microsoft Store.

While we know the developers at CD PROJEKT RED have worked hard to ship Cyberpunk 2077 in extremely challenging circumstances, we also realize that some players have been unhappy with the current experience on older consoles.

- Xbox Support (@XboxSupport) December 18, 2020

Specifically, regarding the "Cyberpunk 2077 Refund Policy", the official Xbox Support account writes on Twitter: "We know that the developers of CD Projekt Red have worked hard to distribute Cyberpunk under difficult circumstances. However, we also realize that some players have not been happy with the experience on older consoles. To ensure every gamer gets the experience they expect on Xbox, we are expanding our current refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice. " If you wish to request a refund through the Xbox official website, you can do so at this address.

Surely, the choice not to remove Cyberpunk 2077 from the Xbox Store will have been determined by the best performance obtained on the Xbox Series X | S, with the performances on PC diametrically opposite to those obtainable on old-gen. The more optimistic players, however, preferred to wait for subsequent patches that can stabilize the game, rather than immediately resorting to a refund. Indeed, we are still awaiting from CD Projekt RED the upgrade version for the next-gen promised for 2021, the DLC and the multiplayer mode.

Xbox Series S is available again. You can buy it on Amazon at this address.